herlovito's

Terms Of Use

Methodology

Herlovito started off as a young startup who strives to create skin care products which are natural, cruelty free for all our customers or we would like to address as Lovito. We focus our research on natural ingredients and the benefits we can bring to our community.

 

clean Ingredients

Our products are formulated with natural ingredients and we have a strong commitment to eliminate and reduce the use synthetic ingredients in our products.


Safety

Although we create our products with the most cleanest ingredients possible, we acknowledge that every Individual’s skin is unique and therefore Herlovito cannot ensure that the products will not trigger any allergy reaction. Therefore we always suggest checking the ingredient’s list on the product label with a medical professional and do start off with a small patch test and monitor for reactions. This patch test can be done by applying a small amount of product on your hand, a side of your neck and below your ear. DISCONTINUE using product immediately and seek medical help if required.

We will love to assist and advise you on the most suitable product for your skin. Your feedback will help us to improve on our product and we appreciate your voice and thoughts.

Please do DM us on Instagram or contact us through our website.

 

Refund and Return Policy

All goods sold are strictly not refundable or returnable. We do not accept refund and return requests due to any sort of dissatisfaction toward the product or any allergic reactions that may occur. We do not accept any form of return for the products that have been opened and used due to hygiene and safety reasons. 

 

Replacement policy

Our customer can lodge a report toward the product which has arrived broken or receive incorrect items. Our customers that face this related problem, can drop us an email through our website or DM at Instagram within 48 hours upon product arrival.

Please attach the following information in your report

  • Order number 
  • Parcel Tracking number 
  • Name , contact number , email address , shipping address 
  • Photo or video of damage product or incorrect product 

We will get back to you as soon as possible once we receive your report.